Cancellation Policy

This policy explains how engagements with Red Dot Consultancy can be cancelled and how refunds are handled. It applies alongside the Terms of Service and any signed proposal.

Retainer engagements

• Either party may cancel an ongoing retainer engagement with 15 days’ written notice via email.
• Work already in progress or scheduled within the notice period will be completed and invoiced.
• The initial 50% payment is non-refundable once work has commenced, as it covers onboarding, strategy, and setup already delivered.

Website & project-based engagements

• Cancellation before work begins: full refund minus a 10% processing fee.
• Cancellation after work has commenced: the initial 50% payment is non-refundable. Any additional work completed beyond the deposit will be invoiced at the agreed rate before final files or access are released.
• Domain, hosting, or third-party tool costs already incurred on the Client’s behalf are non-refundable.

Non-refundable items

• Deposits covering work already performed (strategy, design drafts, development, ad spend already allocated)
• Third-party costs (licenses, ad spend, domains, hosting) paid on the Client’s behalf

Process to cancel

To cancel any engagement, send written notice to hello@reddotconsultancy.co stating the engagement name and effective cancellation date. Verbal or WhatsApp-only cancellation requests must be confirmed in writing before taking effect.

Force majeure

Neither party is liable for delay or failure to perform due to circumstances beyond reasonable control, including natural disasters, government action, or infrastructure failures. Affected timelines will be adjusted accordingly, and the cancellation terms above still apply if either party chooses to end the engagement.